1. OB is the study of _____________ in the organisation
a) Human
b) Employer
c) Human Behaviour
d) Employees
2. Now a days a lot of stress is being put on the __________ of the employee in the organisation
a) Character
b) improvement
c) Behaviour
d) Rewards
3. OB focuses at 3 Levels-
a) Individuals, Organisation, Society
b) Society, Organisation, Nation
c) Employee, Employer, Management
d) Individual, Groups, Organisation
4. High rate of ....... increase cost and tend to place less experienced employee in job
a) Training
b) Absenteeism
c) Employee Turnover
d) Strikes
5. Scope of OB does not include
a) Leadership
b) Perception
c) Job Design
d) Technology
6. Job Satisfaction has ....... related to Absenteeism and Turnover
a) Positively
b) Negatively
c) directly
d) Elastically
7. Scientist of OB recognize that organisations are not static but dynamic and .........
a) Processing
b) systematic
c) ever changing
d) researching
8. ............ advocated that humans are essentially motivated by levels of needs
a) A. Maslow
b) Follet
c) Elton Mayo
d) Ivon Pavlov
9. _______________ and fringe benefits are no longer employees first priority
a) Wages
b) bonus
c) rewards
d) promotions
10. A manager with good ________________________ can make the work place more pleasant
a) Communication
b) knowledge
c) experience
d) Interpersonal Skills
11. ______________________ is called as father of scientific management
a) Elton Mayo
b) Hendry Fayol
c) F.W.Taylor
d) Robert Owen
12. The book “The Psychology of management” was published by
a) William Gilbreth
b) Hendry Fayol
c) F.W.Taylor
d) Robert Owen
13. ___________________ is recognised as father of “Human relations”
a) William Gilbreth
b) Hendry Fayol
c) F.W.Taylor
d) Elton Mayo
14. The Hawthome experiment was conducted by
a) William Gilbreth
b) Hendry Fayol
c) F.W.Taylor
d) Elton Mayo
15. The most significant management skills are
a) Technical, Human and Conceptual
b) Technical, behavioural and Conceptual
c) Systematic, Human and Conceptual
d) Technical, Human and cognitive
16. The 3 Theoretical Framework of OB are
a) Cognitive, Social and Technical
b) Cognitive, Behaviouristic, Social
c) Leadership, attribution, motivation
d) attribution, Perception and motivation
17. ______________ explains internal processes of choice among different behaviours
a) Equity Theory
b) Expectancy theory
c) Goal attain theory
d) Goal setting Theory
18. _____________ focuses on how to set goals for people to reach
a) Equity Theory
b) Expectancy theory
c) Goal attain theory
d) Goal setting Theory
19. _____________ explains how and why people react when they feel unfairly treated
a) Equity Theory
b) Expectancy theory
c) Goal attain theory
d) Goal setting Theory
20. Concerning organizational cultures,
a) a strong culture is a more productive environment
b) a weak culture is a more productive environment
c) the specific culture that contributes to positive effectiveness is well known
d) the stronger the culture, the more influential it is on employee behavior
21. Shared organizational values are
a) unconscious, affective desires or wants that guide society's behavior
b) influenced by international values
c) different for the various components of a diverse work force
d) a myth
22. Which of the following best explains why an employee behaves as s/he does?
a) The environment is the most important consideration in understanding individual employee behavior
b) Both the environment and individual differences are important considerations in understanding individual employee behavior
c) Neither the environment nor individual differences are important considerations in understanding individual employee behavior
d) Employee personality and attitudes are primarily dictated by the environment.
23. In order from lowest to highest, what are Maslow's five classes of needs?
a) Social-esteem-physiological-safety-self-actualization
b) Physiological-safety-social-self-actualization-esteem
c) Physiological-safety-social-esteem-self-actualization
d) Self-actualization-esteem-safety-social-physiological
24. A lack of clarity concerning what will happen is referred to as
a) temporal
b) predisposition
c) uncertainty
d) negation
25. Employees with relatively weak higher- order needs are _______ concerned with variety and autonomy.
a) less
b) more
c) very
d) extreamely
26. Which of the following is a strategy of job design that increases job depth by meeting employee’s needs for psychological growth?
a) Job rotation
b) Job enrichment
c) Job enlargement
d) Job engagement
27. Organization structures
a) affect group behavior more than individual behavior
b) change rapidly to meet environmental and market changes
c) contribute positively to organizational performance
d) can be defined simply as activities that occur regularly
28. What is the key word in understanding organization structure?
a) Control
b) Change
c) Process
d) Delegation
29. Groups created by managerial decision in order to accomplish stated goals of the organization are called
a) formal groups
b) informal groups
c) task groups
d) interest groups
30. Continued membership in a group will usually require
a) supporting the group leader
b) conforming to group norms
c) encouraging cohesiveness in the group
d) developing a status system
31. The definition of communication implies that
a) communication is mostly verbal
b) communication is mostly written
c) most communication is in a vertical direction
d) understanding must occur to have communication
32. The Least used communication channel in an organization is usually
a) upward
b) downward
c) diagonal
d) Horizontal
33. ____________ means the mental action or process of acquiring knowledge and understanding through thought, experience, and the senses.
a) Learning
b) development
c) Cognition
d) Training
34. _____________ framework is based on the concept of Expectancy, demand and Intention of the human being.
a) Behaviouristic
b) Expectancy
c) Cognitive
d) Social learning
35. According to Edward Tolman, ______________ consists of the expectancy that a particular event will lead to a particular consequence.
a) Eventual
b) Behaviour
c) Learning
d) Attitude
36. Every individual set his goal and he also know the _____________ which will take him to achieve the goal.
a) Process
b) Behaviour
c) Event
d) way
37. ________ insist that it is advisable and fruitful to the study the behaviour of the human being which is visible than studying the mind which is elusive in nature.?
a) Ivan Pavlov and Jon B. Watson
b) Ivan Pavlov
c) Jon B. Watson
d) Ivan Pavlov and A. Maslow
38. _____________ is the force of action or motivation.
a) Behaviour
b) Stimulus
c) Perception
d) Attitude
39. Which of the following is not a contributing discipline of OB
a) Anthropology
b) Psychology
c) physiology
d) sociology
40. Behavioural framework based on ______ behaviour and ___environmental variables.
a) Observable ---- Non Observable
b) Observable ---- Observable
c) Non Observable ---- Observable
d) Non observable ---- Non Observable
41. Human can project ____ behaviour for ____ stimulus and he exhibit a response depending on environmental consequences.
a) Different----- different
b) same------same
c) Same---------different
d) different------ same
42. As per _________ Behaviour is not the outcome of stimulus alone, but it is an outcome which also depends on contingent environmental consequences of a behaviour
a) Behaviouristic Framework
b) Cognitive Framework
c) Sinner Framework
d) Behaviour Theory
43. The social cognitive theory states that the person and the external situations are _________ with each other along with the behaviour itself to determine the behaviour.
a) related
b) linked
c) Interdependence
d) combined
44. ___________ states that along with cognitive and external situation the experiences faced through relevant past events determines what a person becomes and this will create an impact in subsequent behaviour.
a) Behaviouristic Framework
b) Cognitive Framework
c) Social Cognitive Framework
d) Social Framework
45. _________ developed social learning theory into the more comprehensive social cognitive theory (SCT).
a) Bandura
b) Luthans
c) Sinner
d) I Pavlo
46. ____ have translated this SCT into the theoretical framework for organizational behavior.
a) Stajkovic and Luthans
b) Stajkovic and Sinner
c) Sinner and Luthans
d) Stajkovic and Pavlo
47. Bandura identified _____ basic human capabilities as a part of SCT.
a) 4
b) 3
c) 5
d) 6
48. People process visual experiences into cognitive models. They help in future action is
a) Symbolizing
b) Forethought
c) Observational
d) Self-regulatory
49. Employees plan their actions is called as
a) Symbolizing:
b) Forethought
c) Observational
d) Self-regulatory
50. Employees learn by observing the performance of the referent group (peers, supervisors and high performers) and the consequences of their actions is referred as.
a) Symbolizing
b) Forethought
c) Observational
d) Self-regulatory
51. Employees self regulate their actions by setting internal standards
a) Self-reflective
b) Forethought
c) Observational
d) Self-regulatory
52. Employees reflect back on their actions (how did I do?) and perceptually determine how they believe then can successfully accomplish the task in the future given the context
a) Self-reflective
b) Forethought
c) Observational
d) Self-regulatory
53. OB Helps to understand behaviour of human in ___________.
a) work place and Society
b) work place only
c) Society only
d) Department only
54. OB does Not contributed to improve
a) Motivation
b) Efficiency
c) interpersonal relations
d) Communication
55. Common uniform, canteen, office does not mean common treatment is limitation of
a) Organizational Cultural
b) Organizational Behaviour
c) Organizational Structure
d) Organisational Value
56. Due to emphasis on productivity & efficiency employee are not allowed work with harmony with one another is a limitation of
a) Organizational Cultural
b) Organizational Behaviour
c) Organizational Structure
d) Organisational Value
57. If modern day managers donot positively address and manage work force diversity of the following may become negative outcomes for an organisation except
a) more difficult communication
b) Increased creativity and innovation
c) more interpersonal conflicts
d) potential for higher employee turnover
58. The structure of an OB model includes 3 levels of analysis individual, group and organizational systems. Issues that influence all 3 levels in various ways and thus affect behavioural dynamics are
a) change and stress
b) Organisational culture and commitment
c) Power and politics
d) work design and technology
59. Some of OB’s challenges and opportunities include all of the following except
a) Reinforcing the importance of traditional methods of management
b) Offering specific insights to improve interpersonal and people skills
c) Helping us learnt to cope in a continues changing world
d) Facilitating the improvement of quality and employee productivity
60. A program that asks managers to reconsider how work would be done and the organisation structured if they were starting to develop the company from the beginning is
a) Reengineering
b) MBO
c) TQM
d) Diversity training
61. "______________ are social inventions for accomplishing goals through group efforts"
a) Management
b) Organization
c) Leadership
d) Behavior
62. Which organization theory can be understood by IF and THEN relationship
a) System approach
b) Contingency approach
c) Process approach
d) Scientific approach
63. Which of the following is/are not job related source of stress
a) Role ambiguity
b) Role overload
c) Ethical dilemmas
d) Career concerns
64. Which of the following is NOT an important issue relating to goal-setting theory?
a) Goal specificity
b) Equity among workers
c) Feedback
d) Defining the goal
65. Raju believes that men perform better in oral presentations than women. What shortcut has been
used in this case?
a) The halo effect
b) The contrast effect
c) Projection
d) Stereotyping
66. Concept of MBO was introduced by:
a) Peter. F.Drucker
b) Mary Parker
c) Henry Fayol
d) Philip Kotler
67. Which dimension of Big 5 personality traits represents artistically sensitive, refined etc.
a) Culture
b) Emotional stability
c) Conscientiousness
d) Extroversion
68. If everyone who is faced with a similar situation responds in the same way, attribution theory states
that the behaviour shows ______________.
a) Consensus
b) Similarity
c) Reliability
d) Consistency
69. What term is used for the extent to which an individual displays different behaviours in different
situations?
a) continuity
b) integrity
c) flexibility
d) distinctiveness
70. As a manager, one of James's duties is to present awards to outstanding employees within his
department. Which Mintzberg managerial role is James acting in when he does this?
a) leadership role
b) liaison role
c) monitor role
d) figurehead role
71. Which of the following is not a contingency theory of leadership
a) LPC theory
b) Path Goal theory
c) Vroom-Yetton-Jago theory
d) Job centered Leadership
72. Which of the following is/are the key features of organization
a) Social invention
b) Accomplishing goals
c) Group efforts
d) All of these
73. Organization Behavior is
a) An interdisciplinary approach
b) A humanistic approach
c) Total system approach
d) All of these
74. Which of the following is/are not organizational factors causing stress
a) Task demand
b) Role demand
c) Role conflict
d) Satisfaction
75. A study of human behavior in organizational settings is
a) Individual behavior
b) Group behavior
c) Organizational behavior
d) None of these
76. Organization Behavior is not a /an
a) A separate field of study
b) Applied science
c) Normative science
d) Pessimistic approach
77. ______________ is "the reactions of individuals to new or threatening factors in their work
environments"
a) Attitude
b) Stress
c) Dissonance
d) Disappointment
78. Behaviour, power, and conflict are central areas of study for ______________.
a) sociologist
b) Anthropologists
c) Social psychologists
d) Operations analysts
79. LMr. Manoj, Manager ABC Company found that skills of workers and machinery used by them as
compared to the competitors in the market are obsolete within a year, which type of challenge ABC
Company is facing?
a) High Quality and Low Quality
b) Globalization and Culture
c) Rapid Pace of Change
d) Multiple Stakeholders
80. Which of the following is an environmental force that shapes personality?
a) Gender
b) Height
c) Experience
d) Brain size
81. According to Katz, when managers have the mental ability to analyze and diagnose complex
situations, they possess skills.
a) Technical
b) Leadership
c) problem-solving
d) conceptual
82. Psychology's major contributions to the field of organizational behavior have been primarily at what
level of analysis?
a) the level of the group
b) the level of the individual
c) the level of the organization
d) the level of the culture
83. Which of the following OB topics is not central to managing employees' fears about terrorism?
a) Emotion
b) Motivation
c) Communication
d) work design
84. Experiments performed by Ivan Pavlov led to what theory?
a) classical conditioning
b) operant conditioning
c) social learning
d) behavior shaping
85. According to operant conditioning, when behaviour is not reinforced, what happens to the
probability of that behaviour occurring again?
a) It increases.
b) It declines.
c) It remains unchanged.
d) It becomes zero.
86. The application of reinforcement concepts to individuals in the work setting is referred to as
a) classical conditioning
b) self-management
c) Reengineering
d) OB Mod
87. In attribution theory, what is distinctiveness?
a) whether an individual displays consistent behaviors in different situations
b) whether an individual displays different behaviors in different situations
c) whether an individual displays consistent behaviors in similar situations
d) whether an individual displays different behaviors in similar situations
88. ______________ is the process of screening out information that we are uncomfortable with or that
contradict to our beliefs
a) Perceptual context
b) Selective perception
c) Halo effect
d) Stereotyping
89. Basis of "Collegial Model of OB is
a) Economic resources
b) Power
c) Leadership
d) Partnership
90. Employees needs met by Supportive Model is
a) Subsistence
b) Security
c) Status and Recognition
d) Self-actualization
91. Employees needs met by Collegial Model is
a) Subsistence
b) Security
c) Status and Recognition
d) Self-actualization
92. An enduring attribute of a person that appears constantly in a variety of situation is
a) behavior
b) trait
c) attitude
d) culture
93. Some people think that what happens to them is a result of fate, chance, luck etc. this is
a) extroversion
b) conscientiousness
c) internal locus of control
d) external locus of control
94. ______________ is an attitude reflects the extent to which an individual is gratified or fulfilled by his
work
a) Motivation
b) Job satisfaction
c) Contribution
d) Cognitive dissonance
95. In Two Factor theory, "Salary" coming under ______________
a) Satisfiers
b) Maintenance factors
c) Both of these
d) None of above a and b
96. Who developed Equity theory of motivation?
a) Porter Lawler
b) Mc Clelland
c) Stacy Adams
d) Vroom
97. ______________ is the ability of influencing people to strive willingly for mutual objectives
a) Motivation
b) Control
c) Leadership
d) Supervision
98. An extent to which an organisation achieves its predetermined objectives within given resources and
without undue strain to its members
a) Organization behavior
b) Organizational culture
c) Organizational spirit
d) Organizational effectiveness
99. The concept of Work- Week is related with
a) Quality of Work life
b) Quality Circle
c) Alternative Work schedule
d) Job Redesign
100. Scientific Management approach is developed by
a) Elton Mayo
b) Henry Fayol
c) F.W. Taylor
d) A. Maslow
101. ______________ refers to the network of personal and social relations that is developed
spontaneously between people associated with each other.
a) Formal organization
b) Informal organization
c) Business organization
d) Government organization
102. What sort of actions is most likely to be attributed to external causes?
a) Actions that have high distinctiveness, high consensus and high consistency
b) Actions that have high distinctiveness, high consensus and low consistency
c) Actions that have high distinctiveness, low consensus and low consistency
d) Actions that have low distinctiveness, low consistency and high consensus
103. Which of the following is most likely to be a belief held by a successful manager?
a) Technical knowledge is all that is needed for success
b) It is not essential to have sound interpersonal skills.
c) Technical skills are necessary, but insufficient alone for success.
d) Effectiveness is not impacted by human behavior.
104. According to Mintzberg, one of management's interpersonal roles is.
a) spokesperson
b) leader
c) Negotiator
d) monitor
105. While the Functions, Roles, Skills, and Activities approaches to management all differ, they all
recognize that effective and successful managers must develop which of the following?
a) People skills
b) technical skills
c) Efficiency
d) entrepreneurialism
106. The subject of organizational culture has been most influenced by which behavioural science
discipline?
a) Anthropology
b) Psychology
c) social psychology
d) political science
107. What role did the meat play in Pavlov's experiment with dogs?
a) an unconditioned response
b) a conditioned stimulus
c) a conditioned response
d) an unconditioned stimulus
108. Who said "Give me a child at birth and I can make him into anything you want"?
a) B.F. Skinner
b) Ivan Pavlov
c) Sigmund Freud
d) James Emery
109. ______________ are those factors that exists in the environment as perceived by the individual
a) Physiological drive
b) Psychological drive
c) Cue stimuli
d) Reinforcement
110. Managerial orientation of "Autocratic Model" of OB is
a) Authority
b) Money
c) Support
d) Teamwork
111. In ______________ leadership, there is a complete centralization of authority in the leader
a) Democratic
b) Autocratic
c) Free rein
d) Bureaucratic
112. ______________ refers to the basic changes in the content and responsibilities of job so as to satisfy
higher motivational needs
a) Job enrichment
b) Job enlargement
c) Work relocation
d) Process consultation
113. When a group gives some of its leadership positions to the members of other group, it is
a) Contracting
b) Co-opting
c) Co-alition
d) Competition
114. Who proposed "bureaucratic structure" is suitable for all organization
a) Elton Mayo
b) Henry Fayol
c) F.W. Taylor
d) Max Weber
115. Extension of behavior modification into organization is called
a) Enrichment
b) Enlargement
c) OB Mod
d) OB Ext
116. Which of the following is / are not a method of managing stress
a) Time management
b) Supervisor training
c) Role Analysis techniques (RAT)
d) Rorschach test
117. The managers of a multinational company are located in France, India, Brazil, and the United States.
Which decision-making technique seems most reasonable for this organization?
a) A postal service interaction
b) A brainstorming session
c) A nominal discussion
d) An electronic meeting
118. Which of the following theory is proposed by Clayton Alderfer?
a) Theory X and Theory Y
b) Hierarchy of Needs
c) ERG Theory
d) Theory
119. In which stage of the conflict process does conflict become visible?
a) Illumination
b) Intentions
c) Behaviour
d) Cognition
120. Your boss never gives you the benefit of the doubt. When you were late back from lunch, he
assumed that you had simply taken too much time. He never considered that the elevators were out and
you had to walk up 10 flights of stairs. Your boss is guilty of ______________.
a) Self-serving bias
b) Selective perception
c) Fundamental attribution error
d) Inconsistency